Your details,
handled properly.

Who we are

Prosperity St. is a business consulting and delivery firm based in Melbourne, Australia. This policy covers personal information collected through prosperityst.com.au.

What we collect

When you send an enquiry, we collect what you enter: your name, email address, mobile number if you give one, business name, the services you are interested in, your message, your preferred timing and call time, and whether you want our updates. If you give them, we also collect your current website, the tools you use today, the kind of role or support you need, and the stage your business or fund is at.

With each enquiry we also record the date and time, the page you sent it from and the page or product link that brought you to the form, how you found the site (the first page you visited, the website that referred you, and any campaign tags in the link, such as UTM tags or a Google Ads click ID), and your browser and device type. If you tick the updates box, we keep a record of the wording you agreed to.

We do not use advertising cookies or trackers. If we turn on website analytics, it will be a privacy-friendly service that counts visits without cookies and without identifying you.

Why we collect it

We use your details to reply to your enquiry, to talk about and deliver the work you ask about, and to keep a record of our dealings with you. We send you updates or newsletters only if you tick the box on the form, and every message includes a way to unsubscribe.

We do not sell or rent personal information.

Where it is kept

This website is hosted by Vercel. Enquiries are stored in a private Vercel storage area located in the United States, which only we can access. A copy of each enquiry is emailed to our own business mailbox, which is hosted by Rackspace Email. If that email service is unavailable, the copy is sent through Resend, an email service in the United States. When you send an enquiry, we also email you a one-off confirmation from the same mailbox. It says we received your enquiry and does not repeat what you wrote.

Because some of these providers are overseas, your details may be stored and processed outside Australia, including in the United States. We choose providers that protect personal information, and we tell you this on the form before you send it.

Enquiries are also copied into our client management system. It stores its data in Sydney, Australia, with Supabase, and runs on Vercel. When you become a client, we use the same system for proposals, invoices and project updates, and we will tell you which services we use for payments at that time.

How long we keep it

We keep enquiries for as long as we need them to respond and to keep business records, then delete them. You can ask us to delete your enquiry at any time.

Your choices

You can ask to see or correct the personal information we hold about you, ask us to delete it, or stop receiving updates. Send your request through the contact form and we will respond within 30 days.

Complaints

If you have a concern about how we have handled your information, tell us through the contact form and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We will update this page if our practices change. The date at the top shows when it was last changed.